Technical Support Analyst (Sage People)

Sage People Support Analyst
Location: On-site
Employment Type: Full-time
Reports to: HRIS Manager

Role Purpose
Provide system support and ongoing development for the Sage People HR system: administration, issue analysis, configuration, interaction with business users and external vendors. Participate in HR digitalization projects.

Key Responsibilities

• Provide 1st and 2nd line support for Sage People: analyze and resolve issues, advise end users
• Maintain up-to-date documentation for system processes, configurations, and procedures
• Perform system configuration tasks (permission sets, workflows, custom fields, etc.)
• Configure and maintain user profiles, role permissions, and approval workflows
• Build and support reports and dashboards using Sage Reporting and Analytics
• Participate in continuous improvement projects including testing, data migration, and system rollouts
• Liaise with internal stakeholders (HR, Payroll, Finance, IT) and external vendors (Sage, implementation partners)
• Support system integrations (e.g., ATS, payroll, LMS, BI tools)
• Monitor Sage updates and participate in regular system releases

Requirements

Mandatory:

• 1+ years of experience with Sage People or other HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM)
• Understanding of core HR processes (org structure, leave, absence, recruiting, compensation, etc.)
• Strong Excel skills and basic knowledge of reporting principles
• Ability to analyze business requirements and propose effective system solutions
• English — Intermediate level or higher (for reading documentation and communication with support)

Preferred:

• Experience with Sage People configuration (permission sets, workflows, profiles)
• Familiarity with the Salesforce platform (on which Sage People is built)
• Experience in HRIS implementation or enhancement projects
• Experience using Jira, Confluence, or Service Desk tools

Personal Attributes

• Strong attention to detail
• Clear and effective communication skills
• Flexibility and a proactive mindset
• Ability to manage multiple tasks and shifting priorities

Why Join Us?
This is an opportunity to play a key role in supporting and developing a global HR system within a dynamic and collaborative team. You’ll gain exposure to leading HR technologies and contribute to impactful digitalization initiatives across the business.

Apply now and become part of our HRIS journey!
a.pelihovscaia@dyninno.com