Junior Professional WFM & Analytics

Job Description
We are looking for Analytics Specialist for analyze the productivity of contact center staff.

Responsibilities:

• Assist the work of WFM & Analytics teams.
• Collect and interpret data (call volume, call
• patterns, staff productivity including KPI achievement, attrition rates, and resource allocation, etc.).
• Assist employees of other departments in matters related to cross-functional processes;
• Work schedule 12:30 - 21:30, Saturday working 1 or 2 per month, 2 days a week days off .

Job requirements:

• Analytical mindset;
• The ability to quickly process, assimilate and analyze new information;
• Attention to detail, responsibility and perseverance;
• Ability to work in a team;
• Good communication skills;
• Knowledge of Google Sheets at a high level;
• Work experience in a similar position up to 1 year will be nice.

Additional Information

• Stable employment in the fast-growing international company
• International career in a multicultural environment with lots of opportunities to grow
• Annual vacation of 28 calendar days and 1 additional day off on your birthday
• Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Flexible working hours and hybrid work
• Referral Program with attractive incentives
• Gym in the office and recreation room with games.