Account manager

Job Description
We are looking for a proactive, analytically minded Account Manager who will act as the primary point of contact for B2B clients, drive revenue growth, and ensure a high level of client satisfaction across different markets.

In this role you will manage a client portfolio, analyze product metrics, and deliver data-driven recommendations. One of the key success metrics is growth of client revenue and performance indicators.

So what will you be doing:

• Manage a portfolio of B2B clients and build long-term strategic relationships.
• Serve as the main point of contact: handle requests, provide status updates, and resolve operational issues.
• Prepare proposals, reports, analytical summaries, and presentations.
• Represent the company at business conferences and industry events.
• Analyze key product metrics and performance indicators.
• Identify anomalies and patterns in data, providing clear and actionable recommendations.
• Translate client needs into structured requirements for development teams.
• Participate in daily stand-ups, sprint planning, and release discussions.
• Maintain and track the client roadmap, including task statuses, priorities, and deadlines.

Experience and skills required:

• Experience working with B2B clients in roles such as Product Manager, Account Manager, Client Success, Partner Manager, or Analyst — 4+ years for Senior and 2+ years for Middle.
• Experience working in product-focused IT companies.
• Strong analytical skills: ability to interpret metrics, build reports, and identify trends or irregularities.
• Excellent written and verbal communication skills: structured client emails, updates, presentations.
• Ability to prepare commercial proposals, sales-oriented materials, and analytical reports.
• Proficiency with analytics tools (preferred): Power BI / Tableau / GA4 / BigQuery.
• Understanding of digital product architecture: interfaces, modules, integrations, API (basic level).
• Ability to identify and clearly explain how product changes impact client KPIs.
• Experience with CRM systems and task trackers.
• English level B2–C1 — required for daily communication, client negotiations, and reporting

Why you’ll feel comfortable with us:

• Annual salary review & bonus: we value your growth — salaries are reviewed yearly, and performance bonuses reward strong results.
• Paid overtime: every extra hour is fully compensated.
• Extended health insurance: comprehensive medical coverage ensuring access to quality healthcare when you need it most.
• Learning & Development budget: develop your skills through company-sponsored training programs and workshops.
• Monthly compensation for sports activities: stay active with a monthly reimbursement for sports or fitness activities of your choice.
• Birthday bonus: a cash gift to celebrate your day.
• Referral bonus: get rewarded for bringing great talent on board.
• Corporate party: twice a year, we bring everyone together for an unforgettable team-building event — a mix of fun, connection, and shared experiences that strengthen our team spirit.
• We comply with the Labor Code of the Republic of Moldova and provide official employment, stable salary payments, and 28 calendar days of paid vacation per year.
• Hybrid work format: the opportunity to combine remote work and office presence, offering flexibility and comfort without compromising efficiency and workflow.

Get to know us:
At Hot Software, we value well-defined processes, dynamism, transparent communication, and personal responsibility — where each team member owns the result of their work. We’re driven by openness and creating a productive, flexible environment that rewards initiative and collaboration over bureaucracy.

Even if you don’t meet 100% of the requirements we encourage you to apply.
We’ll review your strengths, find common ground, and, if it’s a fit, you’ll join our training program to grow and succeed.

Apply today and take the next step in your career with Hot Software