Junior Professional WFM & Analytics

Job Description
We are looking for Analytics Specialist for analyze the productivity of contact center staff.
Responsibilities:

Assist the work of WFM & Analytics teams.
Collect and interpret data (call volume, call
patterns, staff productivity including KPI achievement, attrition rates, and resource allocation, etc.).
Assist employees of other departments in matters related to cross-functional processes;
Work schedule 12:30 - 21:30, Saturday working 1 or 2 per month, 2 days a week days off .

Job requirements:

Analytical mindset;
The ability to quickly process, assimilate and analyze new information;
Attention to detail, responsibility and perseverance;
Ability to work in a team;
Good communication skills;
Knowledge of Google Sheets at a high level;
Work experience in a similar position up to 1 year will be nice.

Additional Information

Stable employment in the fast-growing international company
International career in a multicultural environment with lots of opportunities to grow
Annual vacation of 28 calendar days and 1 additional day off on your birthday
Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Flexible working hours and hybrid work
Referral Program with attractive incentives
Gym in the office and recreation room with games.