Ticketing Expert

Business Plane Logistics, an international company specializing in time-critical shipments worldwide, with its headquarters based in Chisinau, is looking for a motivated individual who is ready to put their problem-solving skills to work.

Requirments:

• English level (Upper C1-C2), in order to communicate effectively in an English-speaking environment.
• Curios, hardworking with a flexible mindset.
• High attention to details and multitasking.
• Previous experience in logistics is not required but would be a strong advantage.
• Good working knowledge of computer's systems/applications; i. E. Microsoft Word, Excel.
• Good communication skills and problem-solving abilities.
• Ability to plan, prioritize and complete assignments within deadlines.
• Ability to understand and apply in practice a high volume of information.

Responsibilities:

• Book and issue flights using the Amadeus GDS and other travel agency booking platforms.
• Research to locate the best pricing and offer options according to the client's specifications.
• Book transportation, and make hotel reservations for guests in their desired location, ensuring their specifications for their stay are met.
• Resolve issues related to bookings, flight schedule changes, and client complaints.
• Process rebooking, cancellation, and refunds.
• Process payments and maintain accurate records of daily transactions.
• Making outbound calls to airlines, consolidators, and suppliers about bookings.
• Provide exceptional customer service to Corporate clients.
• Builds and maintains relationships with travel and tour suppliers, wholesalers, and tour operators.

Required Experience:

• Familiarity with IATA rules, fare policies, and visa requirements.
• Clear explanation of itineraries and handling customer issues professionally.
• Double-checking names, schedules, and prices to avoid errors.
• Problem-Solving
• Managing cancellations, flight changes, and overbookings quickly.
• Recommending add-ons like insurance or upgrades.
• Flexibility and Stress Management
• Handling last-minute changes and heavy workloads.
• GDS Systems: Amadeus, Sabre, Galileo/Travelport, Worldspan. CRM Tools, Zoho CRM.
• Booking Platforms: Cockpit, airline portals, etc.
• Reporting Tools: Microsoft Excel (advanced), Google Sheets.
• Other Tool: Timatic (visa info), Microsoft Teams, WhatsApp Business, OneDrive.

What company offers:

• Coffee & office snacks.
• 3 Additional paid days, to take in case of emergencies.
• Office in the city center of Chisinau.
• Competitive salary based on your experience.
• Full social package.
• Professional growth.