Planning & Forecasting Analyst

Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 850 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.

We are looking for a new colleague to fill in the position of Planning & Forecasting Analyst to work with our International Partners.

As a Planning & Forecasting Analyst, you will support data-based workforce planning to ensure the right number of people are scheduled at the right time. Your work will help maintain service levels, accessibility, and efficient resource usage.

what you will be doing:

• Translate daily intraday requirements (15-minute intervals) into effective staffing plans
• Analyze patterns such as average handling time and shrinkage to improve planning accuracy
• Create shift schedules aligned with operational goals and legal requirements
• Work closely with Operational Managers and Team Leaders to align plans with business needs
• Monitor and evaluate performance against key KPIs
• Use and improve Workforce Management (WFM) tools where applicable

what we are looking for:

• Advanced Microsoft Excel skills – must-have
• Strong attention to detail and analytical thinking
• Good communication and organizational skills
• Solid level of English for internal collaboration
• Team player with a flexible and solution-oriented mindset

nice to have (not mandatory):

• Previous experience in a similar role or in a call center environment
• Knowledge of SQL, Power BI, or other analytics tools
• Familiarity with WFM tools (e.g., Nice Total View, IEX, Genesys Cloud)

what's in it for you:

• Unique learning experience in our company
• Working experience with great potential for growth
• Competitive salary
• Benefits and compensations that you can discover on https://www.orange.md/?l=1&p=1&c=1&sc=5
  

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.

If you share the same views, apply today!

Working for Orange is one of a kind experience. Come check it out!

Orange Systems
https://systems.orange.md
8, Calea Iesilor street, Chişinău, Moldova