Customer service representative

From people to people it's not just our motto, it's in our DNA!

At Fortus Group, we provide a variety of consistent freight, shipping and transportation services of the highest quality, while building long term relationships with our customers and carriers, that are based on Honesty and Integrity.

Fortus Group is currently looking for a Customer Service Representative to join our team.

Responsibilities:

• Get POD, Carrier Invoice & Void Cheque for every load
• Split, Rename and Upload all the documents in the system
• Answer to carriers/Factoring about payment statuses
• Request the Missing POD/Paperwork from Carriers/Factoring
• entering orders in the system
• updating clients on the location of the truck and the ETA for delivery
• Updating the shipment statuses
• Ask for documents from the carriers
• Make appointments for pickups and deliveries

What skills we are looking for:

• Ability to provide exceptional client service
• Excellent communication skills both verbally and written
• Ability to represent organization in a positive and professional manner
• Superior time management skills and strong attention to detail
• Strong desire to succeed and be able to work independently and as part of a team
• Knowledge of Microsoft Excel/QuickBooks Online an asset

Experience

• Minimum of 1 years experience in a Customer Service Role

What do we offer:

• A formal onboarding experience that will develop and enhance your selling skill set
• Great Salary
• Career Growth (60% are promoted within 3 months)
• Regular Perks for doing a great job
• Free lunches and bonuses
• Social Activities