Customer Care Representative | Chisinau

WHO WE ARE:

H.Essers provides personalised and integrated solutions for sustainable transport and logistics across Europe. As a family business, we aim to be a reliable, long-term supply chain partner for clients in various industries. Our dedication to our people, our clients and the world drives our ambition to make a positive social, economic and ecological impact. Our goal: to transform the future of global logistics. Today, our company employs more than 7,600 people at 86 branches in 21 countries in Western and Eastern Europe. Our corporate HQ is based in Genk (Belgium). For more info, visit our website: www.essers.com.

We are currently looking for an Customer Care Representative to join our team! As a part of our team, you will be responsible for providing correct and important logistic information towards our clients. As single point of contact, you will be responsible for providing excellent service to our customers.

WHAT WE OFFER:

• Stable employement in an international company
• Competitive salary
• Lunch compensation (85 mdl)
• A life-work balance – Monday through Friday, 09:00 – 18:00 schedule
• Option to work remotely 1 day per week (after 3 months trial period)
• Friendly and healthy work environment
• Professional and personal growth with a dedicated team

WHAT YOU WILL BE DOING:

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Acknowledge and resolve customer issues
• Keep records of customer interactions, transactions, comments
• Communicate and collaborate with team members
• Provide feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Skills/Qualifications:

• University degree/or student
• Good knowledge of MS Office
• Fluent English, minimum B2
• Problem-solving abilities
• Customer-focused mindset

Our office is located in Chisinau, Mihai Viteazul 3, Business Center Unity Tower.

Please submit your CV in English if you qualify to our requirements, mentioning the position, by e-mail to: hr.moldova@essers.com.